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Effective Communication at the Workplace Essay

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❶This document is intended for audiences within Cook the Pizza enterprises. Management should indeed encourage better rapport among workers, so that labor can be distributed more quickly and tasks more efficiently done.

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It is important to note that many different sub-demographics within Cook the Pizza enterprises will read this document. Because of this, this document must address the unique needs and interests of these many individual sub-groups.

One demographic that will examine this memo will be higher management of Cook the Pizza enterprises. Another demographic that will read this memo will be local management of individual Cook the Pizza chain stores. It is important to note that these two demographics have different interests. Higher management at Cook the Pizza enterprises have different goals and objectives than does local management for Cook the Pizza enterprises chain stores.

Higher management at Cook the Pizza enterprises focuses on larger issues pertaining to the Cook the Pizza brand. With regards to communication, higher management conduct most of its day-to-day communication both internally and externally through video conferencing and email. Further, higher management often has meetings in person with important persons, such as significant shareholders and company partners.

Local management at Cook the Pizza enterprises local chain stores also have unique interests in the topics discussed in the memo. Cook the Pizza regional management for local stores focus on the daily operation of Cook the Pizza enterprises. These individuals focus on issues such as production of food at individual stores, management of delivery drivers, management of wages of employees in local stores, and other local issues.

In the context of communication these professionals conduct most of their communication internally in-person with employees at their store. These professionals receive company memos and instructions via video conference and email from higher management.

Many types of media are used by Cook the Pizza enterprises. Cook the Pizza enterprises uses types of media that can be broken broadly into the following categories: In-person communication, communication over the telephone, video conference, and social media.

Each of these forms of media that are used all have unique communication considerations, which are addressed below. These four categories of communication channels are available to staff for the purposes of communicating information with Cook the Pizza enterprises.

These four categories of communication are broken into two categories: The conversational nature allows for greater understanding of the context of the message and encourages reflection, questioning and feedback. There are many opportunities for in-person communication at Cook the Pizza enterprises. Employees communicate face-to-face daily with many members of the company.

Further, management meets twice per year for an in-person meeting. Telephone communication is used heavily within Cook the Pizza enterprises. Cook the Pizza enterprises uses telephone communication in two key ways.

The first category of telephone communication that is used by Cook the Pizza enterprises is that of internal communications e. The second category of telephone communication that is used by Cook the Pizza enterprises is that of external communication; in particular, Cook the Pizza local restaurant locations take many orders by telephone. The communication procedures related to these two categories of communication differ in some ways.

Internal telephone calls are used in many situations. Communication of this type can be suboptimal at times because there are not the same visual signals that are present in in-person communication. Because of this, this option is generally preferable for simple communication instead of complex or extended communication, which may be muddled. While telephone communication is suboptimal for communicating complex messages, it is highly common as a mechanism for communication.

For processing fairly simple orders from customers, telephone calls are commonly used by Cook the Pizza enterprises. Further, regardless of the desirability of telephone communication, Cook the Pizza enterprises is functionally required to offer telephone communication to employees due to customer expectations of pizza chains as well as due to the benefits associated with offering support for one of the most common methods of communication. Because of this, telephone communication can be predicted to continue to be prevalent for extended amounts of time Buxton et.

Cook the Pizza enterprises utilizes video conferencing technology for a variety of purposes. Staff should use video conferencing when communicating with distant members of Cook the Pizza for non-trivial topics that are not complex enough to warrant face-to-face large-scale meeting. Video conferencing can be useful when discussing non-trivial topics because it is more possible to infer non-verbal signals from others with which one is communicating Pasadhika et.

However, video conferencing is still currently not optimized in all ways; video conferencing may have low quality, inconsistency, or other technical problems that can lead to limitations.

For Cook the Pizza enterprises, this is also true. Cook the Pizza enterprises has online social media pages. For example, the organization runs a page on facebook that offers promotions and is currently launching social media campaigns through other portals such as Twitter, tumblr, and Pin-Interest. However, the company does not use social media to communicate directly with employees. Employees should not use social media to communicate with management or company officials. It is also important to note that Cook the Pizza enterprises will not necessarily use all of the methods of communication listed as the method to distribute this particular document to employees.

Rather, it can be stated that this document would likely be emailed to the company email addresses for the relevant employees.

This method of distribution of this document is versatile in that it can be used to distribute the document to both higher management as well as Cook the Pizza enterprises local chain stores.

This communications policy document is to be approved by higher management at Cook the Pizza enterprises. The Corporate Board of Managers will evaluate this communications policy document and is responsible for approving the document. Revisions to the document are to be made if the document cannot be approved in its current form. Communication at Cook the Pizza enterprises can be facilitated by utilizing various tools and tactics. These tools and tactics for communication are outlined below for the purposes of facilitating their use at Cook the Pizza enterprises.

One tool that is used in communication by Cook the Pizza is that of the hold feature of telephones. Many customers are often on the line with Cook the Pizza at any given time; often, customers may need to hold for a brief amount of time.

When putting customers on hold, it is important to understand how to use this tool correctly. It is important to be specific when communicating with customers who are on hold. One tactic that can be used to facilitate communication is to provide contact information with all correspondence.


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Communication in the workplace. Categories of communication. Workplace communication is arguably the most important asset of business organizations. At the workplace, communication falls into two broad categories: external and internal communication (Thompson, ).

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Effective Communication in the Workplace The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, ).

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Explain how communication affects relationship in the work setting. In order to work effectively with children, young people and their families, and so that we can plan for and meet their needs in order to do this we need good communication skills. The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must.

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Communication skills also enable a person to express or convey information and the listeners can understand that easily. In workplace one can perform good effort by the communication skills as in the meeting he can share his problem so that the problem can be sort out. And it can improve one's capability (Fox). Effective Communication in the Workplace Essay Words | 6 Pages. Effective Communication in the Workplace The workplace is an environment where more and more Americans are spending significant portions of their time.